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Active Contributor

Android biometric master password recovery

I am trying to recover my master password. I have biometric recovery turned on on my android phone. I log in then

 

select> settings>"your lastpass account">account settings>change master password

 

At this point I would be expecting to put a new password in and use my fingerprint to verify my identity. however I am presented with a traditional :

Provide Old Password

new password

new password

 

How do I solve this issue? Is there even a way I can export my password database in Android, then I can reset my account and reimport? 

 

Thanks. 

1 ACCEPTED SOLUTION

Accepted Solutions
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LogMeIn Manager

Re: Android biometric master password recovery

Hi @jonsamo,

 

When you first launch the LastPass App you should tap on "Trouble Logging In?" which should appear right below the Log In button, then select Forgot Master Password, Recover Account, and then Recover with Biometrics.

 

Glenn is a member of the LogMeIn Community Care Team.

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View solution in original post

4 REPLIES 4
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LogMeIn Manager

Re: Android biometric master password recovery

Hi @jonsamo,

 

When you first launch the LastPass App you should tap on "Trouble Logging In?" which should appear right below the Log In button, then select Forgot Master Password, Recover Account, and then Recover with Biometrics.

 

Glenn is a member of the LogMeIn Community Care Team.

Was your question answered? Please mark it as an Accepted Solution.
Was a post helpful or informative? Give it a Kudo!

View solution in original post

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Active Contributor

Re: Android biometric master password recovery

Hi @GlennD , 

 

That's great ... I was looking in the wrong place! 

 

cheers

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Active Contributor

Re: Android biometric master password recovery

actually @GlennD  it is not great ... I did the reset, put in my new password and now it does not recognise my password. if i try the process again I get "account recovery is not set for this email"

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LogMeIn Manager

Re: Android biometric master password recovery

Master Passwords are case sensitive, you will need to check how you are entering it. 

 

Glenn is a member of the LogMeIn Community Care Team.

Was your question answered? Please mark it as an Accepted Solution.
Was a post helpful or informative? Give it a Kudo!