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ARothman
New Contributor

Backing up Authenticator to LastPass?

Whenever I add a new QR code to the Authenticator app, it prompts me to back up to the LastPass app. I click "OK" and then it takes me to LastPass with this screen. I'm not sure what to do from here... I'm already logged into my LastPass account (otherwise I couldn't see the vault). Is there something I'm misunderstanding?

 

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Accepted Solutions
RachelO
Retired LogMeIn Contributor

Re: Backing up Authenticator to LastPass?

Hi @ARothman,

 

Could you try uninstalling the LastPass app, reinstalling the LastPass app, then signing in to the app and trying to re-enable/create a new Cloud backup afterwards? https://support.logmeininc.com/lastpass/help/how-do-i-enable-cloud-backup-for-the-lastpass-authentic...




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2 REPLIES 2
RachelO
Retired LogMeIn Contributor

Re: Backing up Authenticator to LastPass?

Hi @ARothman,

 

Could you try uninstalling the LastPass app, reinstalling the LastPass app, then signing in to the app and trying to re-enable/create a new Cloud backup afterwards? https://support.logmeininc.com/lastpass/help/how-do-i-enable-cloud-backup-for-the-lastpass-authentic...




RachelO is a member of the LogMeIn Community Care Team.

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ARothman
New Contributor

Re: Backing up Authenticator to LastPass?

Yes, that appears to have done it, thanks!