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MichaelDowns
New Contributor

Can't log in on iPhone, can log in on iPad & Laptop

Hi,

My name is Michael, I’m on the wrong side of 70 and I’m very frustrated with a problem I don’t seem to be able to solve.   My master password works on my iPad & Laptop but not my iPhone. Why is it so?   I’ve tried everything I can think of including carefully copying the master password onto the iPhone but I still get the same message, ‘Invalid email or master password’

 

can anyone offer any advice?    I’d much appreciate it.

 

Michael

3 REPLIES 3
RachelO
LogMeIn Contributor

Re: Master Password

Hello,

 

So that we can investigate and so that you don't post any private account information publicly, could you send me a private message with your LastPass account email address? To send me a private message, please click my username to view my profile, then click the blue "Send a Message" button in the upper right.




RachelO is a member of the LogMeIn Community Care Team.

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Kido25
New Contributor

Re: Can't log in on iPhone, can log in on iPad & Laptop

I'm having more or less the same issue. I can log on fine on my PC and my Ipone but I can't log on on my Ipad through the App, Chrome or Safari. I'm tearing my hair out. I've even changed my master password to ensure I was using the same one.

Kido25
New Contributor

Re: Can't log in on iPhone, can log in on iPad & Laptop

Sorted it thanks. Didn't see the verification e-mails.