Cannot get Lastpass working on Apple watch

[zangl]

I can't access my vault or authenticator on my apple watch, tried uninstall reinstall the usual but all I get on my watch is Connection Error, tap to retry? Any one know how to fix this?

[RachelO]

Hi @zangl,

Could you try uninstalling the LastPass app and Authenticator app on your phone (please be sure Cloud backup is enabled and you have a cloud backup created for the Authenticator app first: https://support.logmeininc.com/lastpass/help/how-do-i-enable-cloud-backup-for-the-lastpass-authentic...) then restart your device and reinstall the LastPass app and LastPass Authenticator app then re-installing on your watch and seeing if it fixes this issue?

[alomonie]

I also have a similar issue with my Apple Watch not giving me any push notification even after following the support articles and troubleshooting. I have been informed that certain Apple Watches still aren't supported in LastPass. Is it known if this will be resolved any time soon? I have an Apple Watch 4.

[RachelO]

Hi @alomonie,

If you've tried the steps above and it didn't fix this issue, this may be a bug we haven't yet encountered. Please submit a bug report to our team following the steps here: https://support.logmeininc.com/lastpass/help/how-do-i-report-a-bug-to-lastpass