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cowspotter
Active Contributor

LastPass Android app fails to authenticate with fingerprint

LastPass Version: 4.11.17.6051

Phone: Google Pixel 5 (up to date)

 

I recently started having an issue where  I'm unable to authenticate into LastPass using my fingerprint when I'm in Chrome. When I visit a site and I haven't recently used LastPass, LastPass autofill will pop-up with a fingerprint prompt but it will fail to authenticate me. It doesn't matter the position of my finger on the fingerprint reader, it always fails. If I close that prompt and go into the main app, I receive the fingerprint prompt and am immediately successful. Once I've successfully authenticated into the main app, the autofill app works fine because my session is already authenticated. Once my session expires, I'm back to the same issue. I'm not having any other issues with my fingerprint auth on the phone, either via the lock screen or any other app that leverages fingerprint auth.

98 REPLIES 98
PixelUser
New Contributor

Re: LastPass Android - Fail to authenticate with fingerprint

I am having the exact same issue on my Pixel 3 started occuring right after the Security Update. I can use biometrics to get into the main app but it does not work when authenticating through the fill window. Hopefully they get this fixed soon.
RachelO
Retired LogMeIn Contributor

Re: LastPass Android - Fail to authenticate with fingerprint

Hello,

 

Could you try uninstalling the LastPass app, restarting your device, then reinstalling to see if that may resolve the fingerprint issue?




RachelO is a member of the LogMeIn Community Care Team.

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cowspotter
Active Contributor

Re: LastPass Android - Fail to authenticate with fingerprint

Done, same issue
RachelO
Retired LogMeIn Contributor

Re: LastPass Android - Fail to authenticate with fingerprint

Thanks for giving that a try. So that I can gather some more details to ask our team, is your device one which has a fingerprint sensor built into its screen?




RachelO is a member of the LogMeIn Community Care Team.

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cowspotter
Active Contributor

Re: LastPass Android - Fail to authenticate with fingerprint

No, my device has a fingerprint reader on the back of the phone body.

RachelO
Retired LogMeIn Contributor

Re: LastPass Android - Fail to authenticate with fingerprint

Thanks for the information. So that our team can gather more details and hopefully resolve this as soon as possible, could you submit a bug report to our team following these steps? https://support.logmeininc.com/lastpass/help/how-do-i-report-a-bug-to-lastpass




RachelO is a member of the LogMeIn Community Care Team.

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reviveL
New Contributor

Re: LastPass Android - Fail to authenticate with fingerprint

 I am also having the exact same issue using the "Autofill with LastPass" notification. When I use the biometric notification (face unlock on Pixel 4 XL) it does not recognize properly. However, it works perfectly fine unlocking my phone or even authenticating when using the LastPass app instead of the notification. 

 

I have tried to reboot my phone, uninstall/reinstall the app, re-created my face unlock profile, and cleared the cache/storage for the app.

I am running a Pixel 4 XL with Android 11.

cowspotter
Active Contributor

Re: LastPass Android - Fail to authenticate with fingerprint

I now have a support case open on this. I'll update this thread with any responses I get from support.

ChrisS62
Active Contributor

Re: LastPass Android - Fail to authenticate with fingerprint

I am having the exact same issue on my Pixel 3XL. It started just a few days ago. The Android update was on Jan 5th, but it doesn't seem like it's been broken that long.