LastPass Authenticator, Unable to Add Accounts Manually on iPhone

[JustinAlias]

I’ve been using both LastPass Password Manager and Authenticator for many years and everything has been working as expected. However, lately I’ve been having issues with LastPass Authenticator where I am unable to create/add new accounts manually. If I create/add a new account via QR code it works fine. But, if I attempt to create/add a new account manually I can not enter anything in any of the fields. When I select any of the fields nothing happens. I’m currently using LastPass Authenticator version 2.6.3.1527 on an iPhone 13 Pro Max iOS 15.5. Any assistance is greatly appreciated.

[AshC]

Hi @JustinAlias 

There could be a sync problem with the Authenticator there.  If you've already gone through a re-install of the Authenticator app on your iOS device, can you try de-syncing this in your online account settings, before re-enabling it and synchronizing once more? 

[JustinAlias]

Hello @AshC 

Thank you for your reply and recommended solution. I have performed an uninstall/reinstall of the Authenticator app. Under account settings, multifactor options I disabled/re-enabled LastPass MFA and also set it as the default multifactor option, but it did not resolve the issue. I looked for the  option to de-sync/re-sync , but was not able to find that option. Can you please tell me exactly where that option is located? Thank you for your help.

[JustinAlias]

Hello @AshC 

Thank you for your reply and recommended solution. I have performed an uninstall/reinstall of the Authenticator app. Under account settings, multifactor options I disabled/re-enabled LastPass MFA and also set it as the default multifactor option, but it did not resolve the issue. I looked for the  option to de-sync/re-sync , but was not able to find that option. Can you please tell me exactly where that option is located? Thank you for your help.

[AshC]

You found the correct location to basically turn off LastPass MFA, save, and then re-enable it (the re-sync comes when the authenticator is linked back to your account again).  I will ask around to see if this experience can be recreated internally. 

Thanks.