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baronmog
New Contributor

Lastpass app won't save password

When changing a password in the android app, after I tap the save button, I get a "Request failed. Check your Internet connection" error message. This happened yesterday and again just now. My internet connection is just fine, since I'm typing this message from the same device.
2 REPLIES 2
RachelO
LogMeIn Contributor

Re: Lastpass app won't save password

Hello @baronmog

 

Could you try these steps to see if that fixes this issue? In the app, tap Settings > Actions > Refresh Vault & Clear LastPass Cache. Log out and log back in. If that doesn't work, try uninstalling the app, restarting your device, then reinstalling.




RachelO is a member of the LogMeIn Community Care Team.

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baronmog
New Contributor

Re: Lastpass app won't save password

I did that, and it seemed to have worked, but when I went to the site in question today, my lastpass vault had reverted back to the old value again. The whole point of lastpass is that I don't have to remember all of my passwords. If I can't trust it to remember changes, then why am I paying for it?