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For more information about the LastPass security incident please visit our blog

Jurgen7
Active Contributor

Re: Master password recovery does not work on iPhone

I get a screen in which I can put the code from LP Authenticator but I do not use that so I use the alternate method via sms which pops up below.
2birdsbonnie
New Contributor

Re: Master password recovery does not work on iPhone

Same with mine and I don’t see a way to get the alternative way to receive the code. Anyone?!
MikeN03
New Contributor

Re: Master password recovery does not work on iPhone

2Birds - I figured out how to get the alternative code. But it doens't work for me. So you need the lastpass browser extension installed. You open the browser extension, click forgot password, then click account recovery options. You will then be prompted to enter your email and then a code will be sent to you. BUT this will only work if you logged in through the browser extension at any point in the past on that computer. So you have to use the same computer that has the browser extension that you previously logged into in the past. If you never logged in this way - you are still screwed - like me.

bobbyGodsey
Active Contributor

Re: Master password recovery does not work on iPhone

I can't find the browser anywhere? Is there a way to see that . On my phone - it's not working
bobbyGodsey
Active Contributor

Re: Master password recovery does not work on iPhone

It does the same for me in USA. It doesn't do anything else
bobbyGodsey
Active Contributor

Re: Master password recovery does not work on iPhone

Same
bobbyGodsey
Active Contributor

Re: Master password recovery does not work on iPhone

Let us know. Every password I have is in there
bobbyGodsey
Active Contributor

Re: Master password recovery does not work on iPhone

Explain it to us. I am desperate
bobbyGodsey
Active Contributor

Re: Master password recovery does not work on iPhone

Awesome. - try to walk us through it. I have used face recognition for several years with last pass - it stopped working a few weeks ago and now I can't access it
MikeN03
New Contributor

Re: Master password recovery does not work on iPhone

So if you can't find the browser extension, my guess is that you never had it installed either. Which means you can't get the alternative code. In order to receive the alternative code, you would have had to previously install the extension and successfully log in through it.