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chamoloco2020
New Contributor

Authenticator does not scan QR

Hi,
I am trying to scan the QR code on my LastPass Authenticator app but it does not recognize it.
I have tried reinstalling the authenticator app but I have not had any success. Note: Using other authenticators on my cell phone do not have problems reading their respective QR codes. Any ideas?

Thanks!
4 REPLIES 4
Peter185
New Contributor

Re: Authenticator does not scan QR (Unrecognized QR Code)

I'm having the same problem while setting up MFA in LastPass. To clarify the step details:

On the page "Set up mobile" on my PC browser the QR code is shown.
I the LastPass Authenticator app (on Android) I tap "Add Account".

Scan QR Code comes up. The device scans for quite long then gives the error "Unrecognised QR Code".

RachelO
LogMeIn Contributor

Re: Authenticator does not scan QR (Unrecognized QR Code)

Hi @Peter185,

 

Could you try uninstalling the LastPass Authenticator app, restarting your device then reinstalling the app and seeing if you can then scan the QR code from your PC to finish the set up?




RachelO is a member of the LogMeIn Community Care Team.

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jon00
New Contributor

Re: Authenticator does not scan QR (Unrecognized QR Code)

I am also having this problem on Android 11, Unihertz Pocket Titan.

Reinstalling the app does not help.

The app opens the camera and asks me to point it at a QR code. The app does not recognize or scan the QR code I am presenting.

Other apps on the phone scan QR codes just fine (including the one provided by Lastpass, which appears to be an otpauth:// link.

Is there a way to copy the link into the Authenticator app directly?

iRobert
Active Contributor

Re: Authenticator does not scan QR (Unrecognized QR Code)

I had the same problem with Whatsapp on the web but NOT with Android Messages web site.
I realized it was some glaring, reflections, lights interfering.
So I used my hands to make some sort of tunnel between the phone and the screen.

 

iR