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genaf
New Contributor

Can't Log in After Resetting Account

I just tried to log into my lastpass account after a long time of not using it and could not seem to get around the lastpass extension issue to recover my master password therefore decided to reset my account only to get stuck there with the two-step authentication process.  After trying multiple devices and Google Authenticators, deleting and reinstalling the apps and extensions I'm now locked out.  I very urgently need to access my password information and would appreciate any help / suggestions please.

Thank you,

Gena

1 REPLY 1
AshC
GoTo Moderator

Re: Can't Log in After Resetting Account

Hi @genaf

Sorry to hear about the login trouble there.

 

I see one email verification that we sent before the failed login attempts.  Did you receive this communication and click on the confirmation link inside? 

 

** If you get locked out, this is a temporary status that lasts just a few minutes. 

 


Ash is a member of the GoTo Community Care Team.

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