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Tuxpo0
Active Contributor

Can't login on LastPass

Hi there, i've a little problem with login authentication on LastPass (both from extension and website).

I was away for two months, yesterday i've plugged on my pc, i've tried to login via LP Chrome extension and system ask me for a 2FA (sms or phone call). I've received an email asking me to confirm a "new" device (maybe for an ip change) and i've authorized it. I've tried to clear cookies, cache etc and login via website instead extension...no luck.

 

Now, it doesn't matter what i do, i've inserted my master password but i can't receive a sms or phone call for authentication. I've triple checked the old Master Password. I've received again a new login request auth but there's no way to regain access to my vault.

 

Any suggestion? Thanks in advance.

9 REPLIES 9
Tuxpo0
Active Contributor

Re: Can't login on LastPass

This is another issue, after i've tried to recover the account with Master Password i've received a sms with a code but when i click on Recover Account it says that LastPass extension isn't installed on my browser (and, as u can see i've it on Chrome). I've tried with both Edge and Firefox and nothing is changed.

Please help!

 

Screenshot_14.png

 

 

 

iRobert
Active Contributor

Re: Can't login on LastPass

Eri loggato prima del "recupero password"?

iR

Tuxpo0
Active Contributor

Re: Can't login on LastPass

No, purtroppo. Il pc era spento da un paio di mesi, quando ho riacceso il tutto ho provato a loggare e sono incappato in questi problemi.

iRobert
Active Contributor

Re: Can't login on LastPass

Ecco, penso forse sia questo il problema. 
Nei miei test, al fine di usare il recupero con SMS, Lastpass doveva essere in cache.
Quando non lo era il recupero SMS non funzionava.

iR

 

Tuxpo0
Active Contributor

Re: Can't login on LastPass

Ok quindi pur conoscendo la Master Pass e non avendo mai richiesto l'autenticazione a due fattori non vi è modo di entrare nella cassaforte? Bel problema...

iRobert
Active Contributor

Re: Can't login on LastPass

No, allora hai ragione tu.
Io parlavo solo del SMS.
Comunque anche se mi piace LP e lo uso da molti anni (ho 1129 entries di logins) e non ho mai avuto problemi, mi faccio SEMPRE un backup locale almeno ogni mese se non settimanalmente, su un altro programma (Keepass).
Dovesse succedermi qualcosa sarebbe un disastro quindi cosi' ho sempre un backup encrypted.
Con LP ho perso documenti in passato.
Non riuscivo a downloadarli, il vault si era corrotto per qualche motivo.
Da allora sto al sicuro.

 

iR

Tuxpo0
Active Contributor

Re: Can't login on LastPass

Già, io lo uso da un anno e mezzo ma è la prima volta che incappo in un simile problema. Fortunatamente non avevo un database così ampio e le pass più importanti le modifico periodicamente...il problema è ricordarsi i siti che magari non visito da un bel pezzo. Resto in attesa dell'intervento di qualcuno dello staff e poi alla peggio migro verso soluzioni alternative.
Tuxpo0
Active Contributor

Re: Can't login on LastPass

Up! I've tried almost all methods, all possible broswers, i've tried to open a ticket too but i need to login into my account to do that. I've all the password stored inside LastPass and i need AT LEAST to know the list of websites i've used with it.

 

The issue is the same: i know my Master Password, i try to login and system ask me for a 2FA authentication, i've tried to request sms or phone call without success (and it's too strange that when i try to reset my account i receive a sms with the code in seconds). Please, just help me!

RachelO
LogMeIn Contributor

Re: Can't login on LastPass

Hi @Tuxpo0,

 

Hello, if you see an error message that says the browser extension hasn't been installed this means that recovery will not be possible in that browser, please follow the steps here for next steps and other options: https://support.logmeininc.com/lastpass/help/why-do-i-see-a-message-that-lastpass-account-recovery-h...

 

Please be aware that LastPass Customer Care has no knowledge of a user's Master Password and it is not possible for LastPass Customer Care to reset or change a user's Master Password or assist a user with changing/resetting their master password.




RachelO is a member of the LogMeIn Community Care Team.

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