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For more information about the LastPass security incident please visit our blog

New Contributor

Cannot receive any emails from lastpass

Hi, I am a free user and I cannot receive any emails from my account. I cannot login, and I am also using a new device. (I do not have access on my old device anymore).
Please help me to resolve it. Thank you

LastPass Contributor

Re: Cannot receive any emails from lastpass

Hi @JonnaE  - thank you for your question. 


If you are not seeing verification emails, it may be because you have set up a Security email. If you have set up a Security email address, please check that inbox as the email was sent there. Also, please be sure that you have added as contacts and to your email filter's allow list, then prompt LastPass to send you another verification email.


For more information on verification emails, please visit:


Let me know if this helps!