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JohnL600
New Contributor

Cant sign into Firefox

When I try to add the Last Pass extension to firefox  I get the following message:

Download failed. Please check your connection.

The extension works in all my other browsers just not Firefox which is my default browser.

I uninstalled Firefox, cleaned the cache, and passwords, rebooted my system, reinstalled it and nothing helps.

Any help would be appreciated. Thank you...

1 REPLY 1
RachelO
LogMeIn Contributor

Re: Cant sign into Firefox

Hi @JohnL600,

 

Could you try these steps to see if it fixes this error message you're seeing? 

  • Click the LastPass icon in your web browser toolbar.
  • Go to Account Options or click your email at the bottom of this menu > Advanced > Refresh Sites then Clear Local Cache.
  • Log out and log back in to your LastPass account and test again

If that doesn't work, there are additional steps to try outlined in this article: https://support.logmeininc.com/lastpass/help/why-do-i-nbsp-see-the-message-an-error-occurred-while-a...




RachelO is a member of the LogMeIn Community Care Team.

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