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New Contributor

Changed Master Password and unable to sign in.

So I have used Lastpass for a long time and now I had changed my password, generated it, and pasted it into a file... it made it a blank character, I had to log in but I couldn't.


What should I do to fix it because it won't let me reset and told me to contact support but its pay to access

LogMeIn Manager

Re: Please enter a valid username or one-time password

Hi @Zoned, welcome to the community.


If you change your Master Password a forget it, you can revert your account back to the previous Master Password as long as it has not been more than 30 days. Please follow the steps in this support article: How do I revert to my previous master password?


Glenn is a member of the LogMeIn Community Care Team.

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New Contributor

Re: Please enter a valid username or one-time password

It did it but i can't remember the password for some reason I will try resetting the password again maybe it will work.