We have updated the messaging displayed when a Login verification email is sent or the Master Password was mistyped:
For your security:
1. Check your inbox to verify it's you.
2. No email from LastPass? Review your login info and try again.
If you are trying to log in to LastPass and see this error message this means that either:
There are a number of reasons why your IP or device might not be recognized even if you have used it before, especially if you are signing in directly through the browser and not a LastPass extension or App. So before you try account recovery or anything else, please check your email (if you set up a security email you will need to check that).
We are always working to ensure top security for our users. To combat recent unusual activity targeting our customers, we added an additional security system to further detect and flag suspicious bot activity and verify a LastPass user’s identity. Following feedback from our users, we have since resolved the login issues reported. As always, delivering a secure, reliable service for our users remains our top priority.
Currently, verification by email is the only option for this particular situation.
We may add another authentication option besides email in the future.
Please Note: If you do not have access to your email account and there is no way to recover access to your email account through your email provider, you will need to open a support ticket, and please make sure to include an alternate email address that you can be reached at (create one if necessary).
Solved! Go to Solution.
@RachelO - you can ignore my above message. I have now seen that despite lastpass indicating that it is sending the email to my firstname.lastname@example.org address it is actually sending the email to my recovery address.
I think this is a bug in LastPass, unless it's supposed to be security by obscurity....
This would not be a bug, as this is the intended behavior if you have a security email set for your account, as this is where all account notification emails such as verification emails will be sent. Once you've logged in to your LastPass account you can change/remove your security email if you'd prefer: https://support.logmeininc.com/lastpass/help/add-an-email-address-for-security-alerts-lp030007
sorry to reply to your post this way, but could you please be so kind as to tell me how i can post a new question?
ie, how did you post this question?
I have searched all over the help, FAQ, etc with no success!
thanks for any help!
I am certain, after having chatted with someone at LastPass that I checked what ever it is that asks for a verification email-hence not wanting to receive such. This, if understood correctly would have prevented such problems. IN my case it is because I am in China and a VPN must be used "being" in various countries all the time. And yet this is exactly what I got last week and this week--the warning can't log in msg.. Thinking, that maybe just maybe, I had undone this, I verified all email accounts' inboxes and spams and no email from lastpass were received. The only reasons I was able to enter my emails is because early this year I set up Bitwarden due to this problem (and as a backup to it). Hence why am I getting this warning stopping me from logging in? Since no emails can be received (based on my settings) this paolces me in a catch-22 situation, does it not? If it were not for Bitwarden I would have been screwed real bad. I mean how on earth can someone remember a password like "09%$#@^&85gdi%67KFWd@$%^21" which is what my passwords look like (according to lastpass advice and the advice of all security-concerned advisors.
From reviewing your account I see failed sign ins, meaning the Master Password did not match, no verification emails were sent. Verification emails are only sent when the credentials are correct but the device or IP address is unrecognized, which does not appear to be the case here.
Thank you GennD. I'll take your word for it. It kind of strikes me off that I would miss what has come to be an automatic thing and to do it on 2 different occasions so close to each other, but you must be right: I must be getting old. 🙂 Thanks again.
Hello, I am not getting the verification email. I got a new phone and am having trouble getting logged in. I have seen multiple threads of others with the problem and it looked like you were able to help. Any help would be amazing as I have tried to regain access to my account multiple times over the last couple weeks.