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For more information about the LastPass security incident please visit our blog

katnrick
New Contributor

Chrome and FireFox not accepting masterpassword

Worked fine first thing this morning.

About an hour ago, both Chrome and FireFox no longer accept master password. Nothing happens. Password typed manually and also via Yubi-Key channel #2.
Go to LP.com and the LP website allows signin using master password without a glitch.

Un installed and reinstalled LP plugins for both browsers without any change in non-functionality.
Restarted computer, no change.
3 REPLIES 3
cbrillow
Active Contributor

Re: Chrome and FireFox not accepting masterpassword

Fun! The latest installment of 'What doesn't work in LastPass today?' Wonder what tomorrow's exciting adventure will be? Sorry that I can't be of any real assistance. The frustration level grows...
katnrick
New Contributor

Re: Chrome and FireFox not accepting masterpassword

Yep, and the response from the LP support folks was the WRONG answer.

"Change you master password and it will work" ????????????????

I did find a helpful answer buried deep within the LP online support docs though editing Windows registry shouldn't be an answer either.
Eplam
New Contributor

Re: Chrome and FireFox not accepting masterpassword

I am getting the same issue with the Firefox addon today.
Tried a new firefox profile, different versions of lastpass. Tried removing Firefox and deleteing all the %appdata% stuff. No joy.
I've even rolled back using system restore but nothing works!
I've been a Premium customer for 5 years now and this is really making me consider moving away.