Contact Support via email

[AshC]

@MarcelW  OK, it sounds like there was a conflict with our newest billing system when migrating you over. In this case please use the 'Contact' form at the bottom of this page to create a 'Billing' case for Customer Support to respond via email: https://support.lastpass.com/help/how-do-i-contact-customer-support-for-lastpass-lp010121 

[MarcelW]

Hi Ash,

I was only able to see the contact form when I changed the language to English. In Dutch there is no way to get any possible means of contact except for this community. 

Also after switching to English, I was only able to submit a callback request. I explicitly mentioned that I wanted to be contacted by email, but still I was called in English.

Do you know if and when support will be restored to a proper support organization again? It was good before with email and phone support for every paying customer, but now I wouldn't advise any of my friends or relatives to use Lastpass if they aren't very good in English.

[timnolte]

I too am wondering why it even makes sense that a phone call is the only means of contact. How is that a better way of providing support. I see no way of opening a case anymore either.

[AshC]

@MarcelW  I just tested, and when selecting 'Billing' as the case reason I was able to create a case for email support. In the future we may be adding a 'Chat' type of customer support, but I have no ETA yet. 

[packetguy]

The new customer service nowadays..

1) Go to support page and get bombarded with articles which doesnt answer any of your indepth question.

2) Then trying to find a way to contact support and get annoyed with a support bot who is in no condition to help you> -> Atleast lastpass support doesnt have this, so good job.

3) Then when that doesnt give any usefull info, somewhere totally below hidden out of plain sight (if youre lucky) you can contact support.

4) Then you get the option for someone to call you of Lastpass support who knows absolutely nothing about the Lastpass product let alone have any technical knowledge whatsoever.

5) Then when you finally managed to post a support ticket it get closed asap even though the problem hasnt been solved. (because apparently we dont like to take responsibility for our own product)

Because hey, its all outsourced and apparently you dont pay for support you only pay for the product that has no proper Q&A (Quality Assurance) to start with because why test when the customers can just complain. And then the circle is round again. Sigh,..

[MarcelW]

Hi Ash,

Maybe you see it because you have some special status? I only see a call me button when using English language and no contact option at all when using Dutch...

[AshC]

@packetguy @MarcelW  I'm sorry for the delay.  If you have an unresolved issue please click my Community name to send a private message with the details so I can have the case updated for Customer Support to review in full.