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randy_moore
New Contributor

Families as Benefit verification issue

Just got LastPass business and trying to link my personal LP.
I can't get past the "needs verification" screen.   I put in my personal master password and it comes right back.. n  error message or anything.   I tried a random password and same thing.   Anyone seen this before?  

randy_moore_0-1634576417492.png

 

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1 ACCEPTED SOLUTION

Accepted Solutions
randy_moore
New Contributor

Re: Families as Benefit verification issue

Hi @RachelO  -  Looks like some kind of delay in linking happened.    It was eventually linked to my personal account  without me having to do anything special.    

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3 REPLIES 3
RachelO
Retired LogMeIn Contributor

Re: Families as Benefit verification issue

Hi @randy_moore,

 

Our team would like to gather more information and do some additional troubleshooting as well, so that they can investigate could you submit a ticket to the support team? To do this, please scroll down and click Contact Support at the bottom center of this page: https://support.logmeininc.com/lastpass/help/how-do-i-activate-my-lastpass-families-as-a-benefit-acc...




RachelO is a member of the LogMeIn Community Care Team.

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randy_moore
New Contributor

Re: Families as Benefit verification issue

Hi @RachelO  -  Looks like some kind of delay in linking happened.    It was eventually linked to my personal account  without me having to do anything special.    

View solution in original post

GlennD
LogMeIn Manager

Re: Families as Benefit verification issue

Thanks for reporting back @randy_moore, welcome to the community.

 

Glenn is a member of the LogMeIn Community Care Team.

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