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CallumA
New Contributor

Google Authenticator Loop

Hello,

 

I've recently recovered my LastPass account and reset the master password. Once that was done I went to log in but was prompted for my Google Authenticator code. As i don't have access to that i went to disable the Google Authenticator via email. I'm then shown a screen that says "This multifactor authentication service is not enabled for your account: Google Authenticator.". 

 

I'm now stuck in a loop where i can't access my account. 

 

Thanks,

1 REPLY 1
AshC
GoTo Moderator

Re: Google Authenticator Loop

@CallumA  If you had also set up SMS recovery as an option, then you may be able to use that to regain access and disable Google MFA:  https://support.lastpass.com/help/i-am-locked-out-because-i-cant-disable-multifactor-authentication-... 

 

If not, then you can click the 'Contact Support' button at the bottom to request MFA be manually disabled. 


Ash is a member of the GoTo Community Care Team.

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