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diego3
New Contributor

Google Authenticator request loop

I haven't used LogMeIn for a long time. I order to start using again I had to reset my account. That's fine. 

I created a new password. 

But when I try to log in, it keeps asking me for my Google Auth passcode, which I don't have anymore. Hence I click "Lost my google auth device". 

For my surprise, the next screen says: "This multifactor authentication service is not enabled for your account: Google Authenticator."

Dead end. 

Loop. 

If this service is not enabled for my account, then WTH it keeps asking me when I try to log in?!!!

 

Could anyone pls help me?

4 REPLIES 4
RachelO
LogMeIn Contributor

Re: Google Authenticator request loop

Hi @diego3,

 

We've done a reset on your account (you may get an email that Google Authenticator was disabled on your account as a result of this refresh,) could you try logging in to LastPass again to see if you can log in?




RachelO is a member of the LogMeIn Community Care Team.

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bwimberley
New Contributor

Re: Google Authenticator request loop

I am having the same issue. My Lastpass account has been reset, but still asking for Google Authenticator when I try to login. Will you please reset (refresh) my account as well?

RachelO
LogMeIn Contributor

Re: Google Authenticator request loop

Hi @bwimberley,

 

We've done the same for your account, could you try logging in to LastPass again?




RachelO is a member of the LogMeIn Community Care Team.

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raghavmittal101
New Contributor

Re: Google Authenticator request loop

I too recently reset my account. I created a LastPass account long ago but stopped using it because I felt unsafe. But now I wanted to start using it again. When I try to log in, I get the same error. May you please refresh my account as well? 

my username/email is raghavmittal101@gmail.com