Google Authenticator request loop

[IgorM1]

Dear moderator, 

I'm unfortunately stuck in the same loop, would you be able to reset my account too? 
That'd be appreciated, thank you! 

Best, Igor

[IgorM1]

Hello @AshC @GlennD ,

I'm unfortunately stuck in the same reset loop as mentioned earlier in this forum. I had an old personal Lastpass account which I reseted, I'm however not able to log into the newly setup account since I have no access to my old Google Authenticator account (that was setup on an old phone years ago). 

When I click "Lost my google auth device".
For my surprise, the next screen says: "This multifactor authentication service is not enabled for your account: Google Authenticator."

Would you be able to help me to get out of this loop? 

[SkylarM]

Hello I am having this exact issue, could I get assistance?

[KarolH_LP]

Hi @SkylarM ,

I'm sorry for the inconvenience. We can see the Google Authenticator is enabled in your account, please, Disable authentication for the account.

Thanks.

[KarolH_LP]

Hello @IgorM1  

Apologies for the delay in checking this post.

I've checked the account attached to your email address of the community, the account does not have the two-step authentication enabled, if this is not the correct account, please, private message me the correct email linked to the vault.

Thanks.

[SkylarM]

Right so I'm stuck in the Authenticator request loop, hence responding to that thread 😛 Any time I click to disable, it says it isn't enabled. So no luck.

Please help!