Hello @AshC @GlennD ,
I'm unfortunately stuck in the same reset loop as mentioned earlier in this forum. I had an old personal Lastpass account which I reseted, I'm however not able to log into the newly setup account since I have no access to my old Google Authenticator account (that was setup on an old phone years ago).
When I click "Lost my google auth device".
For my surprise, the next screen says: "This multifactor authentication service is not enabled for your account: Google Authenticator."
Would you be able to help me to get out of this loop?
Hi @SkylarM ,
I'm sorry for the inconvenience. We can see the Google Authenticator is enabled in your account, please, Disable authentication for the account.
Apologies for the delay in checking this post.
I've checked the account attached to your email address of the community, the account does not have the two-step authentication enabled, if this is not the correct account, please, private message me the correct email linked to the vault.