I have an active free subscription for the last four years (annual renewal done in Feb 2021), but out of the blue, it started showing me as a Free user today. Now it is prompting me to switch to computer when I am using it on the Laptop. Did not have this problem earlier. Very frustrating!
Solved! Go to Solution.
The support team will need to assist with this issue as they have access to the system needed to make sure your Premium status is showing correctly on your side. I see that the team has received your ticket from August 18, and will reach out via email with all further updates in regards to this request, so please keep an eye on your email as they will let you know when this is fixed or if any additional information is needed.
Well lets see.. The email's from Jose strongly indicates to me that he took very little time trying to understand the issue.
The phone number he gave to call in case the problem was not resolved was on multiple occasions answered by someone who basically said.. "Not my department, not my problem."
Only after I spent way too much time entering multiple tickets, calling again and again, did I finally make contact with Debhora, who with a little effort understood the issue and fixed everything right up.
The point I am making, and I'm confident that I speak for most of the people with the same issue, is that WE SHOULDN'T HAVE HAD THIS ISSUE AT ALL IF LASTPASS WAS BEING COMPETENT IN THE SERVICES THEY PROVIDED.
My account records clearly show I was a paid up premium member.
Lastpass software absolutely should not therefore be showing me as a free user.
Any frustration I experience to fix that issue that shouldn't exist in the first place is just icing on the incompetence cake.
exactly, I have a ticket that has not been replied to in two dys, and a post today with no response.
One would think they would realize they have an issue and be proactive and find and repair accounts that have this issue, especially since we are "Paid" customers
We do see an active Premium subscription on your account, could you try logging out and logging back in to LastPass to see if you see your Premium status correctly?
Hi @kmlancaster, welcome to the community.
I apologize for any frustration. Please scroll down on this page and click Contact Support http://link.lastpass.com/community After you have entered your name and email, click on Submit Billing Case on the next screen.