So that the team can investigate and resolve this issue as soon as possible, could you reach out to the Business Support team to investigate and fix this for you? You can access the support phone number through your LastPass Admin Console > Support or if you can't access the admin console you can request a callback by scrolling down and clicking "Contact Support" on this page and entering your business account info and you should then be given the option to receive a callback usually within less than 5 minutes: https://support.logmeininc.com/lastpass/help/how-do-i-contact-customer-support-for-lastpass-lp010121
RachelO is a member of the LogMeIn Community Care Team.
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