I can not access my account

[BurnGarlicBread]

Hello,

I can't recover my account. Lastpass logged me out, and wont take my master password.

I try the one time log in link and it says: 

I can't find any contact or any way around this.

[gregtheegg]

I have exactly the same problem. And no solution, even though I managed to contact LP on Twitter.

Got logged out.

Master password not working anymore.

None of the account recovery options works - neither via web nor on mobile via FaceID.

I even tried totally resetting my account - I'm not getting the reset email.

It's a real mess.

[cell]

Same problem here i can't access my account since yesterday
this is really bad!

[cantlogin]

Unable to access my account also. Shocked at the terrible lack of support options for paying customers. Definitely looking into how I can get my money back from this embarrassment of a "security" company.

[lockedout1]

Seems I am not alone, there are now many threads describing the same problem. This claims that there is Telephone support for Premium customers (which apparently I am):

https://support.lastpass.com/s/document-item?language=en_US&bundleId=lastpass&topicId=LastPass/conta...

Has anyone managed to get them on the phone?

[AshC · Accepted solution]

I apologize for the difficulty.

If you're unable to re-sync your multifactor authentication system, please use the first 'Contact' button on this support article to create a case for Customer Support. 

Thank you. 

[edutarifa]

How do you expect us to create a case using our login as we are UNABLE to login ?

[rafawilly]

I'm going through the same difficulty. How can i send a message to support if I don't have access to my account???

[edutarifa]

It looks like nobody checks this forum any more. This tool is a mess and the support is worse. If I don't have a resolution in a couple of days, for sure I will cancel my subscription and request my money back.