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undertone_dj
New Contributor

I can't complete the "create account" do to an email that never arrives.

I've created an account.  I try to log in, and get the message:  "To continue:  Check your inbox for an email from LastPass: myEmailAddress@MyDomain.com   or    Review your login info and try again.  I've tried 5 times, I've checked spam, I've run searches.  This email... just isn't showing up in my email.

I've tried to contact LastPass support.  which requires you pay for it.  So I try to pay for it, and it sends me right back to this same login/email loop.  So I can't contact support to help me with the account creation completion either.

😞

Any suggestions?

5 REPLIES 5
AshC
LogMeIn Contributor

Re: I can't complete the "create account" do to an email that never arrives.

@undertone_dj  Can you try resetting your LastPass account instead?  

https://support.logmeininc.com/lastpass/help/reset-your-lastpass-account-lp010066 

 

While we cannot assist with resetting your password, you can click the 'create billing case' if you have any trouble upgrading. 

undertone_dj
New Contributor

Re: I can't complete the "create account" do to an email that never arrives.

Hmmm, Trying this... unsucessfully so far.

The first thing they ask you to do, to delete the account... is to log into the account.  Which I can not do, I have never logged into it... that is precisely the problem.  

undertone_dj
New Contributor

Re: I can't complete the "create account" do to an email that never arrives.

ok, I got through the reset.   (the reset page has both reset and deletion linked from it... I tried the delete, which failed... but the reset appears to have worked).

However...

 

I've installed the chrome extension, and clicked "Create Account" there.  It asks for my email address.  And I get "Email address already in use".  Recovery Steps....

undertone_dj
New Contributor

Re: I can't complete the "create account" do to an email that never arrives.

Recovery Help takes me to "Forgot Password".  I enter my email address, I get an email that say my master password hint is "Generated Password".  I didn't generate a pass, nor did I enter that as my hint...

undertone_dj
New Contributor

Re: I can't complete the "create account" do to an email that never arrives.

I continue on to "Account Recovery", and it asks if I want to use a one time password for account recovery?  I click yes.

It says to look for an email for the local one time pass.

 

There is a link... "Start LastPass Account Recovery" I click it.

Anolther window pops up that says "Click to Recover Account".

It asks "Use a one -time password for account recovery".

A popup appears that says:

"lastpass.com says

LastPass account recovery failed for dj@undertonefx.com.

your current browser didn't save account recovery data on this computer.

Please try account recovery  agai in each rowser and on every computer with which you've used LastPass.  (I've never used Lastpass... I have not logged in once, this is the only computer/browser I've attempted it on).

..."