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kaskagorry
New Contributor

I can't recover my password

I have been using lastpass for over 7 years and have never had any problems.

I always access using the extension and last week, it had been disconnected. When trying to access with the correct credentials, it was not possible.

Since then, on numerous occasions I have tried to recover the account but it is impossible.

I access the following link https://lastpass.com/recover.php , it sends me a text message to my phone number, but the next tab is waiting for me and it does not show me an error or any field to enter the password

kaskagorry_0-1667654365768.png

I have checked the mail and at no time do I see that any type of mail related to this matter has been sent to me.

Please help me to recover the account as I have a lot of valuable information.

Thank you

 

 

 

4 REPLIES 4
kaskagorry
New Contributor

Please, i need help
AshC
GoTo Moderator

Hi @kaskagorry

I'm afraid you have been entering an incorrect password recently, and do not currently have any recovery one-time-passwords available in your account. You might consider reverting to the last password used, from May, 2022: https://support.lastpass.com/help/revert-to-your-previous-master-password


Ash is a member of the GoTo Community Care Team.

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kaskagorry
New Contributor

I have proceeded to make the change to that date but I still cannot access.

I have written down one of the last passwords I set but I am unable to access.

Is there any other way to recover the account?
It is linked to both my email account and my phone number.

AshC
GoTo Moderator

@kaskagorry The recovery methods for LastPass are tied to your LastPass app having cached data in order to create a one-time-password. Have you tried checking the 'hint' that you created during the last account password updates?


Ash is a member of the GoTo Community Care Team.

Was your question answered? Please mark it as an Accepted Solution.
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