Hi @
I'm sorry about that.
Were you previously paying through someplace like PayPal?
Although I cannot see the active subscription (just an expired Family plan), if you have a receipt of purchase from the credit history, then you may click the 'Contact' option at the bottom of this page to create a 'Billing' case for Customer Support: https://support.lastpass.com/help/how-do-i-contact-customer-support-for-lastpass-lp010121
Ash is a member of the LastPass Community Care Team.
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