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Lastpasskillsme
New Contributor

I login, briefly see passwords and then login form reappears

Lastpass is really destroying me!

 

First I've got the problem above, then customer support don't phone, then I have to faff around trying to access this community channel. What's the point of paying for a premium service if there's no service! (and how about logmein login confusion? Is my logmein pw same as lastpass? Surely not!) This is so frustrating. I will leave if no one from LP picks this up Very soon., And, what's all this label rubbish to post? LP really make you jump through hoops

 

Anyway...

...I login, briefly see passwords and then login form reappears

...and the browser extension does nothing when I click on it (it's still red)

Does anyone know what's causing this?

 

Using Chrome on a Mac

1 REPLY 1
AshC
LogMeIn Contributor

Re: I login, briefly see passwords and then login form reappears

I apologize for the inconvenience @Lastpasskillsme ,

 

Can you try clearing your LastPass cache there, then reboot the Mac and test the login functionality again? 

 

Reference guide: https://support.logmeininc.com/lastpass/help/how-do-i-clear-the-local-cache-for-my-vault-lp010126