cancel
Showing results for 
Search instead for 
Did you mean: 
malgnus
New Contributor

I tried to switch from Families to Premium, but got my plan cancelled

I am Premium user and tried Families Plan some years ago. Today when I check a deal mail from lastpass, I noted it displayed as Families manager, and in the mail there are options (1) renew Families for $36 per year (2) switch to Premium for $27 per year, both are 25% off just as the mail said. But when I choiced "switch to Premium" I found account status changed to Premium Trial User and 25% off is gone. Something more unacceptable is that I still have several months for last subscription, now it disappears.