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Dando008
New Contributor

Issue changing Active Device Type

I have 3 switches left. I want to switch to mobile, but when I login with my iPhone and hit switch, I just see 3 dots like it is doing it...but I keep waiting. It seems like nothing is happening. May I be advised on how we can fix this issue?

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1 ACCEPTED SOLUTION

Accepted Solutions
RachelO
LogMeIn Contributor

Re: Issue changing Active Device Type

Hi @Dando008,

 

I do see that your currently active device type is Desktop, could you try uninstalling the LastPass app, restarting your device, then reinstall the LastPass app and log in to your account then select Switch to mobile after logging in to the app.




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2 REPLIES 2
RachelO
LogMeIn Contributor

Re: Issue changing Active Device Type

Hi @Dando008,

 

I do see that your currently active device type is Desktop, could you try uninstalling the LastPass app, restarting your device, then reinstall the LastPass app and log in to your account then select Switch to mobile after logging in to the app.




RachelO is a member of the LogMeIn Community Care Team.

Was your question answered? Please mark it as an Accepted Solution.
Was a post helpful or informative? Give it a Kudos!

View solution in original post

Dando008
New Contributor

Re: Issue changing Active Device Type

Looks like that did that trick! Thank you for your assistance and have a great day!