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Lampei
New Contributor

Keep getting pushed back to login screen after entering correct Master Password

Not sure what happened but using the web:

  • I upgraded my account from free -> Family
  • Have not really had to login to the app via the web prior to the March 16th cut off, so I'm unsure if I was able to login correctly or not since the change over.
  • I refreshed the browser and got the login screen
  • I then logged in and saw my vault, but then instantly get pushed back to the login screen.  However in the top right, it shows that I am logged in (shows my profile, can get to my account, etc.)
  • Each time I try to login, I get pushed back to the login screen

I then tried using the chrome extension:

  • I was successfully able to login this way and can get to my vault and all of the rest of the options in the extension.
  • I was getting "Error - Invalid Response" when I tried to save any password.
  • I cleared local cache and this fixed the error response.

My phone app has consistently been working throughout which makes me think that there is something that is confused with my account settings (free vs. family) at Lastpass that is kicking me out every time on the web app.

4 REPLIES 4
RachelO
LogMeIn Contributor

Re: Keep getting pushed back to login screen after entering correct Master Password

Hi @Lampei,

 

Could you try uninstalling the LastPass extension, clearing your browser's cache, then reinstalling the extension from here to see if you can then log in to LastPass? https://lastpass.com/download/




RachelO is a member of the LogMeIn Community Care Team.

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Lampei
New Contributor

Re: Keep getting pushed back to login screen after entering correct Master Password

This still did not fix the issue.  I don't want the extension installed either.  I was just using the web browser up to this point.  The only reason I installed the extension was that people had said this made the vault accessible (which it did).  I am apparently experiencing the same issue as these people

https://community.logmein.com/t5/LastPass-Support-Discussions/Loggin-connection-then-disconnection/t...

https://community.logmein.com/t5/LastPass-Support-Discussions/Getting-logged-out-of-LastPass-a-few-s...

 

Lampei
New Contributor

Re: Keep getting pushed back to login screen after entering correct Master Password

And just tried with the extension installed and the web login still pushes me back (after successfully gaining access to my vault) to the login screen (while still showing me "logged in" in the upper right corner)
RachelO
LogMeIn Contributor

Re: Keep getting pushed back to login screen after entering correct Master Password

Hi @Lampei,

 

We've done a refresh on your account, could you try restarting your computer and trying to log in to LastPass at https://lastpass.com/?ac=1 again? If that doesn't work and you're still seeing the login screen after logging in, is this happening in other browsers as well, or only a certain browser? 




RachelO is a member of the LogMeIn Community Care Team.

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