Know password - cannot login due to verify email never arriving

[Edu-IT-Manager]

The email Lastpass sends to verify new location never arrives.  I get the password hint and recovery emails fine.

I admin the email domain, and have implemented a catchall on the domain Lastpass say the email is being sent to.   It never arrives on any address, so I have to assume it's never sent.

I know the password, but cannot login due to the missing email, what else can I do?

[Rebecca_S]

Hi @Edu-IT-Manager,  thank you for your question. 

If you have set up a Security email address, please check that inbox as the email was sent there. Also, please be sure that you have added do-not-reply-support@lastpass.com as contacts and to your email filter's allowlist, then prompt LastPass to send you another verification email.

For more information on verification emails, please visit: https://support.lastpass.com/help/why-is-my-device-not-recognized-when-i-log-in-to-lastpass-lp010154

Let me know if this helps!