If you don't see the discount this may be because your account was previously a Premium or Families subscriber, and the discount is not valid for renewals or existing customers. If you have not previously used a paid LastPass plan and are still not seeing the discount, so that our billing team can correct the pricing and apply the discount for your purchase, please scroll down on this page and click Contact Support to open a ticket with Support: https://support.logmeininc.com/lastpass/help/how-do-i-contact-customer-support-for-lastpass-lp010121
The question remains - why would last LastPass show an offer to a current LastPass Premium subscriber to "upgrade" to families with a discount, then not honor that offer. Bad business, if you ask me.
Yes. This is deceptive marketing.
"You’re a digital security rockstar! You’ve unlocked the Power User coupon for 25% off LastPass Premium!
Redeem your offer now for unlimited access to Premium-only features for just $2.25/month."
There is no - *For new users only - condition on this ad that is showing in my LastPass window.
Either honor this discount or add an Asterix statement. Not only that....but you DO NOT show this discount to accounts that don't qualify.
Total BS from Lastpass marketing. Huge slap in the face.....RAISE PRICES and then TRICK users into thinking it is cheaper. Boooo.
I'm going to enquire, but if it turns out that they deceptively listed premium discount as being singleton only then that's something for your advertising standards authority to deal with
https://www.asa.org.uk/make-a-complaint.html for example
In case there is some confusion, as we state in our blog post:
If you’d like unlimited device type access and email support, you can upgrade from Free to LastPass Premium for a limited time, for $2.25 per month (billed annually). * You can also enjoy all the perks of Premium for you and up to 5 of your closest friends and family members with LastPass Families for a limited time offer of $3.00 per month (billed annually). *
If you already have a Premium or Families plan the discount links will not work for you.
If you are currently a LastPass Free customer and want to upgrade to a Families plan, please use this LINK
Hello GlennD, your link does provide a discount for the family plan. The problem is the prices I see are in Euro.
LastPass Families€46.80 (€3.90/month)
The currency you pay in is determined by your location, however the discount link will still give you %25 off in.
I can't purchase anything and with the trials ending, this pretty much forces me to change password managers then? I fill in all my information, but whenever I want to proceed, nothing happens. Anyone else have this issue?