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Nfz-FDq
Active Contributor

LastPass change active device type

I am a user of the free version of LastPass, and I unknowingly set the type to mobile after the 3 allowed free switches. I didn't know there's not a chance to choose the active device type after the 3 free allowed switches. Is there a way to change the setting to switch my active device back to computer?

1 ACCEPTED SOLUTION

Accepted Solutions
HenryO_LP
GoTo Manager

Re: LastPass change active device type

Hello @DD-NOWA ,
 
My name is Henry and I am happy to assist with your inquiry, and appreciate you contacting LastPass Support!
 
I have added an additional device switch as a courtesy.
 
Please let me know if this worked or if further assistance is required. 
 
Thank you,
Henry | Customer Care
Henry is a member of the LastPass Community Care Team.
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190 REPLIES 190
GlennD
GoTo Manager

Re: LastPass change active device type

Hi @Nfz-FDq 

 

I have enabled one more device type switch on your account. If you need to switch again in the future please purchase a Premium plan.

 

Glenn is a member of the GoTo Community Care Team.

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Nfz-FDq
Active Contributor

Re: LastPass change active device type

I was able to switch the active device back to computer. Thank you!!!
bm2aak
New Member

Re: LastPass change active device type

Hello, because my English is not very good, I unknowingly set the type to mobile, but I work on a laptop, which affects my work. Could you please help me with it? Thanks

RachelO
Retired GoTo Contributor

Re: LastPass change active device type

Hi @bm2aak,

 

I've asked our team to add one additional device type switch to your account so that you can switch to your preferred active device type one last time. For more information on what happens after your final device type switch please see here: https://support.logmeininc.com/lastpass/help/what-happens-after-i-switch-my-active-device-type-three...




RachelO is a member of the LogMeIn Community Care Team.

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sye2021
Visitor

Re: LastPass change active device type

Hello, 

 

           I used my last active device type as mobile.  I honestly didn't realize that it was my last and didn't read and just clicked next and set it to mobile.  I am humbly requesting for one additional device type switch so I can set my active device type one last time to my desktop computer.   Please help. 

Thank You. 

elias_mich
New Contributor

Re: LastPass change active device type

Hi,

 

I have also the same problem. Unfortunately without realizing it i use my 3rd and last time switching to mobile device type which is useless for me. I need only the computer device type. How can i change back to it?

 

It is unrgent!

Regards

elias_mich
New Contributor

Re: LastPass change active device type

I need urgently this last chance to switch to computer version, please!
Digrand
New Member

Re: LastPass change active device type

I have the same problem. Can you give me another chance to switch to the computer?

fuwang
New Contributor

Re: LastPass change active device type

I have the same problem.  Do i have a chance to change back to computer? 

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