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Niels1966
Active Contributor

Login issue lastpass

Lastpass (app or website) just stops sending me sms, so now I cannot reach my vault! What to do?
4 REPLIES 4
GlennD
GoTo Manager

Re: Login issue lastpass

Hi @Niels1966, welcome to the community.

 

I reviewed your account and see some verification emails have been sent to you, which might explain why you are unable to sign in. You also have a security email set up on your account so please check it for the most recent verification email (valid for 2 hours). If it has expired already try to sign in again with your master password to trigger a new one.

 

 

Glenn is a member of the GoTo Community Care Team.

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Niels1966
Active Contributor

Re: Login issue lastpass

Well thanks. This is not the problem. Problem: when I login in app/site, after typing Master Password and choosing "sent sms" the system just stopped sending sms. So I cannot reach vault or change settings! I need sms because I accidentally disabled authenticator app.
Niels1966
Active Contributor

Re: Login issue lastpass

Well thanks. However, this is not the problem. Problem: when I login in app/site, after typing Master Password and choosing "sent sms" the system just stopped sending sms. So I cannot reach vault or change settings! I need sms because I accidentally disabled authenticator app.
GlennD
GoTo Manager

Re: Login issue lastpass

I've submitted a support ticket for you.

 

Glenn is a member of the GoTo Community Care Team.

Was your question answered? Please mark it as an Accepted Solution.
Was a post helpful or informative? Give it a Kudo!