I had an email yesterday that told me my issue was now resolved, which it was. I'm grateful for support clearing things up for me but it is concerning that this was an issue in the first place. Nothing to do directly with Lastpass itself but seems like an 'Ecommerce' failing.
I too have this issue and I too opened a support case that is not showing up under "My Cases".
I just paid to upgrade and the charge was successful, however my account still shows "Free User" instead of Premium User. Logging out and back in does nothing to fix the issue.
Please help, thank you.
LastPass Premium is now showing on my account. Thank you.
I do see your submitted case from a few hours ago in our support queue, it should be assigned soon and an agent will in contact with you via email. You can check the status of your support case by going to the support site and clicking on My Cases at the top right. If you don't see this active case within a few hours, please try signing out of your account by clicking on the profile image at the top right of the site > Sign Out and signing back in then clicking My Cases.
Same problem. Having an account upgrade after payment is extremely basic stuff and that makes me doubt LastPass' ability to do the much more complex task of keeping the software secure. I will definitely cancel auto-renew and I think I am going to want a refund.
I do also see your submitted support request in our queue, and it should be assigned soon and an agent will be in contact with you via email to resolve this issue that is affecting some users due to an issue with our billing system.
It got fixed this morning. My account now shows "Premium".
Email from LastPass Support
(you'll have to excuse the bad grammar, I can forgive them as long as they fix my issues):
Hello and thank you for your patience.
We had refresh your account from our end and the issue should now be resolved.
I apologize for the delay in our confirmation that your issue was taken care of.
Same here. I guess I will contact my credit card company and dispute the charge. I mean how hard can it be to show immediate upgrades.
AND you can't get ahold of any of these clowns