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RachelO
LogMeIn Contributor

Re: UPGRADE TO PREMIUM - Payed 36 $ via google account with no changed

Hi @jcharlesmith,

 

Sorry for any frustration. Please note that the billing system that LastPass uses is fully separate from LastPass itself so this any billing or payment issues are not related to saving/storing data in your LastPass Vault. For more information on LastPass' security and how it works please see here: https://www.lastpass.com/security/what-if-lastpass-gets-hacked

 

If you have any issue or see an error when trying to purchase LastPass, please scroll down and click "Contact Support" at the bottom center of this page to create a ticket with the billing team who can help fix any issues or errors: https://support.logmeininc.com/lastpass/help/why-do-i-see-a-message-were-sorry-something-went-wrong-...

 




RachelO is a member of the LogMeIn Community Care Team.

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beardman
New Contributor

Re: Premium user, security dashboard is asking me to upgrade to premium.

I am having the same problem.  I have been emailing back and forth with service since the 5th.  I have sent screen captures of my itunes account and my bank account.  Please resolve this ASAP!!

RachelO
LogMeIn Contributor

Re: Premium user, security dashboard is asking me to upgrade to premium.

Hi @beardman,

 

I've reviewed your support case and it looks as though the Premium purchase didn't correctly sync from the Apple App store to our system. The support team has received your proof of purchase and the billing team will now need to fix this in our system to get your Premium applied correctly. Once this has been completed the support team will let you know via email as soon as this is done.




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beardman
New Contributor

Re: Premium user, security dashboard is asking me to upgrade to premium.

Okay, any idea of how long this should take?  I am currently unable to use lastpass on both a mobile device and a computer.  I have exceeding my switching options.

RachelO
LogMeIn Contributor

Re: Premium user, security dashboard is asking me to upgrade to premium.

While I'm not sure how long this will take to resolve, I have reached out to your support representative to ask them to provide you with an update or resolution via email as soon as possible.




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beardman
New Contributor

Re: Premium user, security dashboard is asking me to upgrade to premium.

Okay, my subscription is set to renew on April 22. Honestly. I’m hesitating even renewing it if it’s going to be a hassle every time.
FamiliarPlant21
New Contributor

Re: Paid for LastPass Premium but still showing Free user

I have the same issue, paid for premium via google play and my account is still a free version.

I've opened a ticket with LastPass 31MAR and I've got one email back looking for the receipt but nothing since.

LP5
New Contributor

Re: LastPass won't recognize my premium status

Hi RachelO, I'm having the same issue. I just paid for Premium. But it still shows it as free. I definitely paid as it showed up in the paypal receipts. I have a few devices I use it on for work. And it's just slowing everyone down. Could you please point us in the right direction as I am concerned I won't hear a response from the ticket I sent to Contact Support any time soon. Thanks in advance.
RachelO
LogMeIn Contributor

Re: Paid for LastPass Premium but still showing Free user

Hi @FamiliarPlant21.

 

Sorry for the delay in response to your case. I've escalated your support ticket so that you should receive a response as soon as possible. Please keep an eye on your email as this is how they will reach out to you with a resolution.




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RachelO
LogMeIn Contributor

Re: LastPass won't recognize my premium status

Hi @LP5,

 

If you're having any issues with your account showing as Free after purchasing Premium, please open a ticket with our support team who can help fix this issue. To do this, please scroll down and click "Contact Support" at the bottom center of this article to create a support request: https://support.logmeininc.com/lastpass/help/how-do-i-upgrade-to-lastpass-premium




RachelO is a member of the LogMeIn Community Care Team.

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