Sorry for any frustration. Please note that the billing system that LastPass uses is fully separate from LastPass itself so this any billing or payment issues are not related to saving/storing data in your LastPass Vault. For more information on LastPass' security and how it works please see here: https://www.lastpass.com/security/what-if-lastpass-gets-hacked
If you have any issue or see an error when trying to purchase LastPass, please scroll down and click "Contact Support" at the bottom center of this page to create a ticket with the billing team who can help fix any issues or errors: https://support.logmeininc.com/lastpass/help/why-do-i-see-a-message-were-sorry-something-went-wrong-...
I am having the same problem. I have been emailing back and forth with service since the 5th. I have sent screen captures of my itunes account and my bank account. Please resolve this ASAP!!
I've reviewed your support case and it looks as though the Premium purchase didn't correctly sync from the Apple App store to our system. The support team has received your proof of purchase and the billing team will now need to fix this in our system to get your Premium applied correctly. Once this has been completed the support team will let you know via email as soon as this is done.
Okay, any idea of how long this should take? I am currently unable to use lastpass on both a mobile device and a computer. I have exceeding my switching options.
While I'm not sure how long this will take to resolve, I have reached out to your support representative to ask them to provide you with an update or resolution via email as soon as possible.
I have the same issue, paid for premium via google play and my account is still a free version.
I've opened a ticket with LastPass 31MAR and I've got one email back looking for the receipt but nothing since.
Sorry for the delay in response to your case. I've escalated your support ticket so that you should receive a response as soon as possible. Please keep an eye on your email as this is how they will reach out to you with a resolution.
If you're having any issues with your account showing as Free after purchasing Premium, please open a ticket with our support team who can help fix this issue. To do this, please scroll down and click "Contact Support" at the bottom center of this article to create a support request: https://support.logmeininc.com/lastpass/help/how-do-i-upgrade-to-lastpass-premium