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Former Member
Not applicable

Replace Authenticator

I had an Android phone with Google's authenticator on it. I was gifted an iPhone. I reset the Android to gift it to someone else. Now I cannot get time based one time passwords. How do I get another qr code to setup those accounts.

I don't even know if this is the right forum, but as LP holds most of my PWs, I'm asking here.

1 ACCEPTED SOLUTION

Accepted Solutions
GlennD
GoTo Manager

Re: Replace Authenticator

Hi @Former Member, welcome to the community.

 

Unfortunately, if you have already factory reset your old phone you will not be able to recover or transfer your codes to another device. You will need to go through whatever account recovery options each of the accounts offer so you can sign in again and set up 2FA on your new phone. 

 

Glenn is a member of the GoTo Community Care Team.

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2 REPLIES 2
GlennD
GoTo Manager

Re: Replace Authenticator

Hi @Former Member, welcome to the community.

 

Unfortunately, if you have already factory reset your old phone you will not be able to recover or transfer your codes to another device. You will need to go through whatever account recovery options each of the accounts offer so you can sign in again and set up 2FA on your new phone. 

 

Glenn is a member of the GoTo Community Care Team.

Was your question answered? Please mark it as an Accepted Solution.
Was a post helpful or informative? Give it a Kudo!.

Free new user and admin training
Former Member
Not applicable

Re: Replace Authenticator

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