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AshC
GoTo Moderator

Re: Cant login my account, change phone, cant get sms! know Master Password. Cant Upgrade acc either

Hello @AVAR 

I'm sorry about the recent SMS failures. 

 

If you're still experiencing difficulty, we can help investigate further.  Please click my Community name to send a private message with your phone number, location, LastPass email address, and telecom provider. 

 


Ash is a member of the GoTo Community Care Team.

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AshC
GoTo Moderator

Re: SMS Passcode sent! is not sending and Call Me doesn't work either.

@adnan90  Thanks for confirming the temporary fix. 

 

If you're still experiencing difficulty with SMS messaging, we can help investigate further.  Please click my Community name to send a private message with your phone number, location, LastPass email address, and telecom provider.  

 


Ash is a member of the GoTo Community Care Team.

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AshC
GoTo Moderator

Re: For a month or more I keep having problems with not getting enough time to enter passcode.

Hi @cricket1001  

We'd like to investigate the SMS reception problem. 

 

If you're still experiencing difficulty with SMS messaging, we can help investigate further.  Please click my Community name to send a private message with your phone number, location, LastPass email address, and telecom provider. 

 


Ash is a member of the GoTo Community Care Team.

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AshC
GoTo Moderator

Re: SMS/call authetication not working

@PawelJ  If you're still experiencing difficulty with SMS messaging, we can help investigate further.  Please click my Community name to send a private message with your phone number, location, LastPass email address, and telecom provider. 

 


Ash is a member of the GoTo Community Care Team.

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AshC
GoTo Moderator

Re: SMS/Call authentication not working

Hi @TomHok 

Welcome to the LastPass Community. 

 

If you're still experiencing difficulty with SMS messaging, we can help investigate further.  Please click my Community name to send a private message with your phone number, location, LastPass email address, and telecom provider.  

 


Ash is a member of the GoTo Community Care Team.

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Sebastian_m_a
New Contributor

Re: Updated phone number - locked out

Thank you Ash,

Yes, in the meantime I was able to contact customer support and to disable to SMS 2FA.

Sebastian
AshC
GoTo Moderator

Re: Not receiving SMS passcode and call in Pakistan

@softfree55  It should have been disabled by now, but let me know if you're still having login trouble. 

 

 


Ash is a member of the GoTo Community Care Team.

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softfree55
New Contributor

Re: Not receiving SMS passcode and call in Pakistan

@AshC ,

Thanks dear, the problem has been resolved and i have successfully recovered my lastpass account.

I am thankful for the support from your team.

AshC
GoTo Moderator

Re: SMS/Call authentication not working

Hi, @TomHok 

I apologize for the difficulty with SMS, we are looking further into these reports. 

 

Please click my Community name to send a private message with your LastPass email, phone number, location, and telecom provider. 

 

Thanks. 

 


Ash is a member of the GoTo Community Care Team.

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AshC
GoTo Moderator

Re: Urgent: 2 WAY authenication SMS code - LastPass

@Shahidullislam  Please click my Community name to send a private message with your LastPass email, phone number, location, and telecom provider.  

 


Ash is a member of the GoTo Community Care Team.

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