Cant login my account, change phone, cant get sms! know Master Password. Cant Upgrade acc either

[AshC · Accepted solution]

Hello @AVAR 

I'm sorry about the recent SMS failures. 

If you're still experiencing difficulty, we can help investigate further.  Please click my Community name to send a private message with your phone number, location, LastPass email address, and telecom provider. 

[AshC]

@adnan90  Thanks for confirming the temporary fix. 

If you're still experiencing difficulty with SMS messaging, we can help investigate further.  Please click my Community name to send a private message with your phone number, location, LastPass email address, and telecom provider.  

[AshC]

Hi @cricket1001  

We'd like to investigate the SMS reception problem. 

If you're still experiencing difficulty with SMS messaging, we can help investigate further.  Please click my Community name to send a private message with your phone number, location, LastPass email address, and telecom provider. 

[AshC]

@PawelJ  If you're still experiencing difficulty with SMS messaging, we can help investigate further.  Please click my Community name to send a private message with your phone number, location, LastPass email address, and telecom provider. 

[AshC]

Hi @TomHok 

Welcome to the LastPass Community. 

If you're still experiencing difficulty with SMS messaging, we can help investigate further.  Please click my Community name to send a private message with your phone number, location, LastPass email address, and telecom provider.  

[Sebastian_m_a]

Thank you Ash,

Yes, in the meantime I was able to contact customer support and to disable to SMS 2FA.

Sebastian

[AshC]

@softfree55  It should have been disabled by now, but let me know if you're still having login trouble. 

[softfree55]

@AshC ,

Thanks dear, the problem has been resolved and i have successfully recovered my lastpass account.

I am thankful for the support from your team.

[AshC]

Hi, @TomHok 

I apologize for the difficulty with SMS, we are looking further into these reports. 

Please click my Community name to send a private message with your LastPass email, phone number, location, and telecom provider. 

Thanks. 

[AshC]

@Shahidullislam  Please click my Community name to send a private message with your LastPass email, phone number, location, and telecom provider.