Shared link doesn't open for the recipient what should we do?

[jwiggins184]

We can see that it has been shared in the SHARED CENTER. When the recipient receives it and presses LAUNCH it does not open the shared website. What are we doing incorrectly?

FYI....I have shared it with another person and it opened.

[Rebecca_S]

Hi @jwiggins184 - thank you for sharing this information and sorry for any frustration.

Could you delete the pending shared item, then both you AND the person who you wish to share the passwords with try these steps and then re-share the item to you to see if they can then accept and/or see it in their Vault Sharing Center?

•  Click the LastPass icon in your web browser toolbar.
• Go to Account Options or click your email at the bottom of this menu > Advanced > Refresh Sites then Clear Local Cache.
• Log out and log back in to your LastPass account.

Let me know if this helps.