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dborden702
New Contributor

Suddenly could not log into LastPass - reset PW now cannot log in on phone

I have been using LastPass for years. Today, for no reason, I could not log in to my vault on Chrome browser or my android cell phone. I was able to reset my master PW on the laptop. I can now log in on Chrome browser, but not on my cell phone. I uninstalled LastPass Android app and reinstalled on phone, Now same issue - not accepting log in credentials on cell phone. I am quickly losing confidence of LastPass. Any help would be appreciated. I have enabled logging on the phone app, but not sure what to do with the log.

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Accepted Solutions
dborden702
New Contributor

Re: Suddenly could not log into LastPass - reset PW now cannot log in on phone

I solved problem. I did not know I had to verify the phone log in attempt via the email I received. Once I verified the email I was able to log in on the Android phone after re-install of app

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1 REPLY 1
dborden702
New Contributor

Re: Suddenly could not log into LastPass - reset PW now cannot log in on phone

I solved problem. I did not know I had to verify the phone log in attempt via the email I received. Once I verified the email I was able to log in on the Android phone after re-install of app

View solution in original post