cancel
Showing results for 
Search instead for 
Did you mean: 
GoodWood31
New Contributor

When I create a signin to a new site, the LastPass popup asks me to add it to another existing site.

I tried to sign on to an existing site that I had created a username and password for previously, but LastPass didn't recognize it. When I attempted to sign in to this site it also did not recognize it. I then changed my password to the site and logged in. When the popup appeared from LastPass, it was asking me to add the new sign-in info to a completely different existing site instead of the one that I just signed in to. Did any of you ever experience this problem?

1 REPLY 1
RachelO
LogMeIn Contributor

Re: When I create a signin to a new site, the LastPass popup asks me to add it to another existin...

Hello,

 

Could you try these steps to see if it fixes this issue?

 

- Click the LastPass icon in your web browser toolbar.

- Go to Account Options or click your email at the bottom of this menu > Advanced > Refresh Sites then Clear Local Cache.

- Log out and log back in to your LastPass account.

- If that doesn't work, try uninstalling the LastPass extension, restarting your browser, then reinstalling the extension from here: https://lastpass.com/?ac=1




RachelO is a member of the LogMeIn Community Care Team.

Was your question answered? Please mark it as an Accepted Solution.
Was a post helpful or informative? Give it a Kudos!