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aaronclawrence
New Contributor

Windows fingerprint: works from password fields, not from the FIrefox button

I have LastPass setup with fingerprint reader, Firefox on Windows.

If I click the ... icon in a password field, Lastpass prompts me for Fingerprint as expected.

If I click the main Lastpass button in Firefox toolbar, then it prompts me for master password instead.

I went through all the troubleshooting steps of removing the extension and fingerprint setup, restarting, then reinstalling it.

Bug?

 

PS. What is with this ridiculous "pick a label" prompt on the posting screen??

1 REPLY 1
RachelO
LogMeIn Contributor

Re: Windows fingerprint: works from password fields, not from the FIrefox button

Hi @aaronclawrence,

 

If you've already tried disabling and re-enabling fingerprint authentication and making sure the fingerprint reader is suppo..., we would recommend submitting a bug report following the steps here: https://support.logmeininc.com/lastpass/help/how-do-i-report-a-bug-to-lastpass




RachelO is a member of the LogMeIn Community Care Team.

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