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For more information about the LastPass security incident please visit our blog

Paffka
New Contributor

can't log in

Lost access to the mail that was used when registering an account. I know the master password.

At the same time, the system asks to go to the link that will be sent to the mail to which there is no access.

How can I change the mail or go to the account to change the data.

1 REPLY 1
Rebecca_S
LastPass Contributor

Re: can't log in

Hi @Paffka - thank you for sharing this information, and sorry you are locked out of your account. 

 

Verification emails are sent when the email and master password are correct, but we do not recognize the device or IP address you are signing in from. Please refer here for more information: https://support.lastpass.com/help/why-is-my-device-not-recognized-when-i-log-in-to-lastpass-lp010154

 

If you cannot access your email inbox but have permitted offline access in your account, you can log in offline to get a cached version of your LastPass vault. Otherwise, you will need to recover access to your email address via your email provider, then prompt LastPass to send you another verification email.