endless loop on trying to change master pw

[ikoiko]

Ok, so i changed my master to something else. a few days go by and that Master does not work. Yeah - obviously my fault somehow - but i swear i entered it correctly and made a note in a notebook.

I go in today to change the master -  i did as it said and changed it and changed the hint. then it came back and said it had expired - (i'd been only 2-3 minutes, but yet it said it expired.

Now i try again and i says to click to change master - and it just spins. - does not take me to the page to enter new master.

frustrating. and yes (again), i am not a moron, but this is just not working?? 

Mac OS and using vivaldi browser with extension.

[AshC]

@ikoiko  You might have better luck reverting to the last known password:  https://support.logmeininc.com/lastpass/help/revert-to-your-previous-master-password 

Once you revert you can update the password again.  Just make sure to set up some alternate recovery options as well:  https://support.logmeininc.com/lastpass/help/how-do-i-set-up-all-account-recovery-options-for-lastpa... 

[ikoiko]

thanks for the reply. I tried to revert to original PW and no luck, would not accept it.

still out of lastpass

[ikoiko]

No!
No solution has worked. I need this resolved soon.

[ikoiko · Accepted solution]

I never received any comments nor help from LogMeIn for my problem in that I have no way to recover nor create a new Master Password.

I solved it and someone should update the Knowledgebase to help "the next guy".

I had my pop ups blocked. When i cleared that and allowed pop ups, i was able to create a new master password.

so - whomever updates the FAQ / Knowledgebase to include that tidbit.

[Ifeellikeamoron]

Hello :

I would hate to think that allowing pop-ups would allow me to recover my master account.

I could not open a support base when it happened because I did not have the password to go with my account name.

There was a support person who browsed the discussions. My phone has access to my old Lastpass contacts. I have been slowly moving to another password manager.  It was painful and is still an issue.

I recall begging and pleading for help. At the time, the Lastpass groups were not getting very much traffic.

It is painful writing about this now.

Cheers.