LogMeIn Anti-virus update process is unsuccessful

[Xav_prl]

Hi,

Since January 15th, the update process for the LogMeIn Anti-virus is unsuccessful. 

The only message displayed is "Error -1011" without any additional information about this error.

The late update process to be completed successfully brings the product in version 6.6.21.304 and the engines in version 7.87237 (11898319).

Are other users having the same problem?

[AshC]

Hi @Xav_prl

Is this happening with all your workstations or just one?

Have you done any troubleshooting within the Windows OS yet?

[Xav_prl]

Hi @AshC 

This was happening with the whole group of our workstations.

We encountered troubleshooting (error 1011) from january 15th to january 18th. Then everything is back to normal. And again problems from January 23 to January 25 with the same error code. And now all is back to normal again...

[AshC]

That's very odd behavior that I haven't heard from other users lately (error 1011).  Please let us know if this should continue and we may want to gather some LMI AV log files from the affected machines in order to collaborate the failure with local Windows events.