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New Contributor

LogMeIn Central machines dropping offline? Can't reach support? Solution here.

Seems there's a few people (our company included) that are having problems with Central machines dropping offline in LogMeIn that can otherwise access the internet, and logmein's support lines have been packed all morning. I eventually got through, and here's the solution we found with the assistance of LogMeIn's support.


First of all, this should only be impacting XP machines or older (POSReady2009 as well, curiously). The issue is that the root certificate for XP expired - Impacting not just LogMeIn, for the record. The fix is to update the machine's root certificate.

 

The program to update this can be found here:

http://www.microsoft.com/en-us/download/details.aspx?id=41084

 

The executable will run silently, but complete within seconds. No system restart is needed, LogMeIn should immediately be able to access the internet again. Turning LogMeIn off and then back on again should restore access immediately if you're impatient.

 

Big warning - Don't run this on a Windows 7 machine (or 8 or Vista either, I'm assuming). The update doesn't have OS detection and it caused explorer to lock up on the Windows 7 machine I tested it on.

Hopes this helps someone!

1 ACCEPTED SOLUTION

Accepted Solutions
Retired LogMeIn Contributor

Re: LogMeIn Central machines dropping offline? Can't reach support? Solution here.

Yes, it will work for Server 2k3 as well.

Sean Keough
Product Specialist, LogMeIn Support
9 REPLIES 9
New Contributor

Re: LogMeIn Central machines dropping offline? Can't reach support? Solution here.

Will this work for Windows server 2003? I'm hesitating to apply this root certificate file, the system requirement says Windows XP only. 

I'm having exactly the same problem from a few days ago. Logmein on windows 2003 server says 'Not Accessible Offline'. I disabled firewall, antivirus, nothing changes, also with this additional message 'cannot connect to the logmein servers" Correct Date and Time. 

My server has correct time syncing with Microsoft NPT server. I guess this is certificate error

Retired LogMeIn Contributor

Re: LogMeIn Central machines dropping offline? Can't reach support? Solution here.

Yes, it will work for Server 2k3 as well.

Sean Keough
Product Specialist, LogMeIn Support
New Contributor

Re: LogMeIn Central machines dropping offline? Can't reach support? Solution here.

I'd defer to Sean above as far as windows server goes but as far as your symptomology goes, that's exactly what we were experiencing on both XP Pro and POSReady2009 (Essentially XP embedded)

AFS
New Contributor

Re: LogMeIn Central machines dropping offline? Can't reach support? Solution here.

Ran into this today as well.  Appears Hamachi still works fine on those same systems.  Now if I had only enabled RDP on them I wouldn't have to make a visit.

JVM
New Contributor

Re: LogMeIn Central machines dropping offline? Can't reach support? Solution here.

Thanks, problem solved!

On Windows server Standard 2013 as well.

New Contributor

Re: LogMeIn Central machines dropping offline? Can't reach support? Solution here.

Hi,

 

Solved another one here! Now all I need to do is find out how to update behind a proxy server that blocks updates.

New Contributor

Re: LogMeIn Central machines dropping offline? Can't reach support? Solution here.

That link says it is for Windows XP.  Will that work with Windows 2000?

 

I searched around for Windows 2000 and the only page I could find was this:  http://www.microsoft.com/en-us/download/details.aspx?id=3237

 

Since I cannot use LMI to connect to these remote systems because they are "offline" I have not been able to try either link.  If I have the remote user go to the link posted for XP, will it work with Windows 2000?

Active Contributor

Re: LogMeIn Central machines dropping offline? Can't reach support? Solution here.

This SEEMS like the same issue that we're having, but it's from all operating systems.    

New Contributor

Re: LogMeIn Central machines dropping offline? Can't reach support? Solution here.

Glad I was able to find this... worked great on XP and Embedded XPs. Thanks!