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Active Contributor

Slowness. Seriously... What's up with the lag and slowness?

I seriously don't get it. Is it just we here in Sweden that suffers from extreme logmein issues? It's so slow and laggy when connected to a client (LogMeIn client from macOS to macOS) that the only use for it is to remote in and start teamviewer.

 

It's been like this for years. When we started using and paying for it 5+ years ago it was blazing fast but today it's more or less useless. 

 

I have had a bunch of support cases logged for it but none have been helpful and most have just been frustrating and painful. 

 

So, is it just me? 

17 REPLIES
New Contributor

Re: Slowness. Seriously... What's up with the lag and slowness?

i have the same issue, connections from macbook or pc to anothers pc is very slow... i have the pro account... 

LogMeIn Contributor

Re: Slowness. Seriously... What's up with the lag and slowness?

@adrianofaleiro @HenrikC  Sorry, if your issue is still outstanding-- did you have any case numbers we could reference and follow up with?

Active Contributor

Re: Slowness. Seriously... What's up with the lag and slowness?

Sorry, but I gave up long ago. But if you want to investigate this is one of them. 

07461115

New Contributor

Re: Slowness. Seriously... What's up with the lag and slowness?

It’s brutal slow. I’m connecting from my decked out iMac at home to my decked out iMac at work and it’s lagging so bad. It’s a mac to mac issue. Always has been.
If I use my mac to connect to windows at work it’s fine. If I use my iPhone to connect to windows at work it’s blazin my fast.
It’s pretty much unusable from a mac to mac.
I would love to know how to fix it or I’m going to have to consider other options.
Active Contributor

Re: Slowness. Seriously... What's up with the lag and slowness?

'm also getting reports of slow response - the user likes to run apps full screen and uses alt-tab to switch. Refreshing the screen when changing apps can take up to 4 seconds. The network being accessed is in central Connecticut on a gigabit Comcast business connection. The user is either in central Conn. or Tennessee.

LogMeIn Contributor

Re: Slowness. Seriously... What's up with the lag and slowness?

@bgeoghegan  I am sorry for that delay.  Did this just start happening recently?  Does the same thing happen with different clients, or have you narrowed the problem down to this one location?

Active Contributor

Re: Slowness. Seriously... What's up with the lag and slowness?

Hi AshC, thanks for the quick response.

 

Slow response is a frequent issue for this one user over the last several months. She is more vocal than most, but also seems to have real performance issues with LogMeIn.  She is the only one with access to her work PC hosting LogMeIn.  I was going to try the registry fix mentioned in the post below with an uninstall-reinstall of teh LogMeIn software on the target PC as the next step:

 

https://community.logmein.com/t5/LogMeIn-Central-Discussions/S-L-O-W-response-from-client-with-LMI-b...

Tags (2)
LogMeIn Contributor

Re: Slowness. Seriously... What's up with the lag and slowness?

@bgeoghegan  It can't hurt to reinstall!  If the problem persists, it may also be valuable to confirm all available video drivers have been updated through the manufacturer...

Active Contributor

Re: Slowness. Seriously... What's up with the lag and slowness?

@AshC Uninstall-reinstall brought some good speed improvements. Alt+Tab app switching went from 0.5-1.5 sec to consistently under 0.5 sec. I didn't try the registry trick. Video drivers were up-to-date.