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Active Contributor

Re: Slowness. Seriously... What's up with the lag and slowness?

It's not just you Henri, the whole LogMeIn experience is akin to wading through treacle - getting connected to client machines is a painfully slow process . Even refreshing the list of computers takes an inordinately long time.

 

This behaviour is repoducable on multiple computers across different sites so it's definitely an issue at LogMeIn's end; we've raised the problem with LMI support on several ocassions who take a 'head in the sand' approach by insiting nothing is wrong.

 

Couple this with the extortinate year on year price rises and it's no wonder we'll be moving to Connectwise Screenconnect once our current subscription expires.

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LogMeIn Contributor

Re: Slowness. Seriously... What's up with the lag and slowness?

Hi @martinbristow ,

Sorry for all the trouble there. 

I see that you created a couple of email cases some months back with our support staff.  If this is affecting multiple networks, would you please call directly into support in order to fully document the environment and run connection tests?  I am not aware of any changes made in the past year that would drastically slow down connections.

Active Contributor

Re: Slowness. Seriously... What's up with the lag and slowness?

Hi @AshC

 

Thanks for the reply however given the sea of forum compaints regarding LogMeIn performance I don't hold much hope that this is just an isolated incident or that (short of some major infrastructure investment/upgrades) you'll be able to fix the problem.

 

To clarify I've been using LogMeIn since 2007 during which time performance has slowly degraded to the point where the product is virtually unusable, you must be aware of these ongoing issues..?

 

Thanks

 

Martin.

LogMeIn Contributor

Re: Slowness. Seriously... What's up with the lag and slowness?

@martinbristow  Sorry, I don't know of any ongoing, under investigation, or known issues like the ones you describe.  When I remotely connect myself, at the office (T-1), I have a delay of less than 1 second.  If your performance degradation longer than that in all environments, would you be able to call into support directly instead of creating an email case?  This would help us document any connection problems that could even be geographically isolated.

Active Contributor

Re: Slowness. Seriously... What's up with the lag and slowness?

Ok so just got off the phone to 'Charles' in LogMeIn support Costa Rica and as suspected he wasn't able to help & insited the problem is "at our end".  He wasn't even interested in testing our account specifically until I insisted he try which I find very odd.

 

As discussed we can reproduce the behavior when accessing LogMeIn from several different sites & across many different machines, apparently the problem is still "at our end".

 

Very frustrating support experience to say the least, as I say we will be leaving for ScreenConnect as soon our subscription expires.

LogMeIn Contributor

Re: Slowness. Seriously... What's up with the lag and slowness?

@martinbristow  I apologize if the support experience came to no conclusions.  If you click on my Community name, you may send me your contact information to have a technician review the case as soon as possible.