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writersblock
Active Contributor

Super Slow after recent LogMeIn update

 
The system has slowed down significantly after after the last update. I use two Macs. It started on Sunday and I've had issues since. The client computer is lagging after being lightning fast for quite some time. I have done the following:

1) Changed monitor settings to the lowest color.

2) Checked my throughput at both locations, and it's extremely fast.

3) Checked hardware and software on both computers and they check out.

I have to run orders through LogMein and it's taking three times as long as it did last week. Fix this folks!

Justin
Tags (3)
36 REPLIES 36
writersblock
Active Contributor

Re: Super Slow today

It happened to me just after the last update. I use two Macs. It started on Sunday and I've had issues since. I have done the following:

1) Change monitor settings to the lowest color per this thread.

2) Checked my throughput at both locations, and it's extremely fast.

3) Checked hardware and software on both computers and they check out.

I have to run orders through LogMein and it's taking three times as long as it did last week. Fix this guys!

Justin
AshC
LogMeIn Contributor

Re: Super Slow today

@writersblock  Hi Justin,

Can you please confirm the Windows OS and LogMeIn software version running on the problem PC?

writersblock
Active Contributor

Re: Super Slow today

Mac OS 10.14.6 on both machines. It is clearly an issue with LogMeIn. I used GoToMyPC this morning and it's working flawlessly.

 

Justin

mmitchell3526
Active Contributor

Re: Super Slow after recent LogMeIn update

I have the same/similar issue since the update. I use a macbook pro w/ a monitor connected to it. I've discovered that if I disconnect the external monitor and just use my laptop, the slowness goes away. I don't know why yet.

writersblock
Active Contributor

Re: Super Slow after recent LogMeIn update

Maybe someone from LogMeIn can address this issue? Your software is a key to me working remotely and we pay handsomely for it. Please fix it!

 

Justin

writersblock
Active Contributor

Re: Super Slow today

Version 4.1.7664 (PlugIn: 1.0.2725) on both machines. It appears to be Mac specific. I can login to Windows machines and it works fine. Log in to any Mac, and it just crawls.

 

Justin

AshC
LogMeIn Contributor

Re: Super Slow today

@writersblock  @mmitchell3526   Are you able to send the affected Mac OS LMI Log files over to customer support in order to investigate the possibility of a new problem with the latest build release?

writersblock
Active Contributor

Re: Super Slow today

2021-03-26 05:10:13.720 - Info - LogMeIn - 000 - 10972 - 0x0495A000 - Socket - 192.168.1.1:54718 - Connection closed, Loopback HTTP connection is not allowed 2021-03-26 05:10:13.726 - Info - LogMeIn - 000 - 10972 - 0x0495A000 - Socket - 192.168.1.1:54721 - Connection closed, Loopback HTTP connection is not allowed 2021-03-26 05:10:14.738 - Info - LogMeIn - 000 - 10972 - 0x0495A000 - Socket - 192.168.1.1:54725 - Connection closed, Loopback HTTP connection is not allowed 2021-03-26 07:55:02.598 - Info - Toolkit - 504 - 51117 - 0x0DABB5C0 - Main - ------------------ Start ------------------- 2021-03-26 07:55:02.761 - Info - LogMeIn - 000 - 10972 - 0x03E9B000 - UICommunicationServer - New UI client connected 2021-03-26 07:55:02.809 - Error - LogMeIn - 000 - 10972 - 0x04CEF000 - WThread - Joining running native thread failed: Resource deadlock avoided 2021-03-26 07:55:02.809 - Error - LogMeIn - 000 - 10972 - 0x04D72000 - WThread - Joining running native thread failed: Resource deadlock avoided 2021-03-26 07:55:02.809 - Error - LogMeIn - 000 - 10972 - 0x04DF5000 - WThread - Joining running native thread failed: Resource deadlock avoided 2021-03-26 07:55:02.811 - Error - LogMeIn - 000 - 10972 - 0x04E78000 - WThread - Joining running native thread failed: Resource deadlock avoided 2021-03-26 07:55:03.152 - Error - LogMeIn - 000 - 10972 - 0x04EFB000 - WThread - Joining running native thread failed: Resource deadlock avoided

mmitchell3526
Active Contributor

Re: Super Slow today

My co-workers and I use our macs at home to connect to our macs at work. At home we all use different macs at work we all use 2014 iMac. All using latest LogMeIn client. At home, I am using a 2012 Macbook Pro with a new 4k LG monitor connected to it. I am the only one having the slowness issue. When I disconnect the monitor, the slowness goes away.  Both my home and work networks are running at high speeds. Our IT department has gone through everything on my work and home computers and cannot find any issues.